As COVID-19 continues to escalate and impact businesses around the world, we wanted to share the latest updates and preventative measures B-Stock is taking to ensure the best service to our customers.
B-Stock is committed to a cautious approach based on the latest advice from the Centers for Disease Control (CDC) and recommendations of our local governments. Given the impact on our team’s ability to work in the office, we’ve shifted our customer support to primarily live chat and email. For now, live phone service will be turned off until at least April 7th. To reach a customer service representative buyers are being asked to use the Live Chat feature, send an email, or leave a voicemail. We’ll do our best to get back to people as quickly as possible.
Currently our B-Stock Supply marketplace is operating as normal with no disruption to auctions, bidding, or payment processing. B-Stock is in regular communication with our US-based logistics partners and, as of now, transport of goods has not been affected with the exception of some delays. But we will continue to monitor this diligently and share updates as needed.
Given this is an evolving situation we’re asking our B-Stock Supply sellers to be as transparent as possible and communicate any applicable updates – particularly related to shipping and fulfillment changes – to buyers. Should you have any questions, concerns, or updates for us, please reach out to your account manager or firstname.lastname@example.org.
Please know, during this time and always, the safety and well-being of our customers, employees, and partners is our primary concern.